Returns & Exchanges – mboyo.store

Returns & Exchanges Policy

At Mboyo, we want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help.

Please review our Returns & Exchanges Policy below.

Return Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must:

Be unworn, unused, and unwashed
Be in their original condition
Have all original tags attached
Be returned in their original packaging whenever possible
Not show signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Earrings and certain jewelry items
Gift cards
Final sale items
Clearance or discounted products marked as non-returnable
Customized or personalized items

If an item is marked as non-returnable at the time of purchase, it will not be eligible for return or exchange.

How to Request a Return

To initiate a return, please contact us at:

Email: contact@mboyo.store

Please include:

Your order number
Full name
Reason for the return
Photos (if the item arrived damaged or incorrect)

Our team will review your request and provide return instructions.

Exchanges

We gladly offer exchanges for eligible items when available.

If you wish to exchange an item for a different size, color, or style, please contact us as soon as possible.

Exchanges are subject to product availability.

If the requested item is unavailable, a refund or store credit may be offered instead.

Damaged or Incorrect Items

If you receive:

A damaged item
A defective item
An incorrect item

Please contact us within 48 hours of delivery.

Include clear photos of:

The item received
Any visible damage
The packaging

We will work quickly to resolve the issue through a replacement, exchange, or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on your payment provider.
Please allow 5–10 business days for the refund to appear in your account after approval.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent
The item arrived damaged
The product is defective

We recommend using a tracked shipping service, as Mboyo is not responsible for returns lost in transit.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

contact@mboyo.store

International Returns

Customers outside our primary shipping regions may be responsible for:

Return shipping costs
Customs duties
Import fees
Taxes associated with the return

These charges are non-refundable unless otherwise required by law.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must follow the standard return process.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Mboyo